Holds

Below are common holds that may be placed on a student's record during the Enrollment and Registration Process.  

Holds may prevent a student from taking the TSI Assessment, attending New Student Orientation, or registering for classes. 

Hold Name      See Your Navigate Path Event      Why A Hold?        How Do I Remove the Hold?   Who Can I Ask?    

AlamoENROLL 

Complete Test Prep Module

Test Prep Module is required before testing.

Complete the Test Prep module requirement. 

Select your college:

 

Northeast Lakeview College 

 

Northwest Vista College 

 

Palo Alto College 

 

St. Philip’s College

 

San Antonio College  

 

 

Assessment – TSI

Take Your Placement Test

Test scores or exemption must be on file in your student record.

Have TSI scores or your exemption on file with the Assessment Center.

Bacterial Meningitis

Turn in Your Shot Records

Texas requires shot record to attend classes.

Submit your Bacterial Meningitis shot record.

New Student Orientation (NSO) and Advising

Sign Up For New Student Orientation

New students are required to attend an NSO in order to be advised and register.

Attend NSO and advising.

Refreshers

Take A Refresher Course

Course is required if scores below college level.

Meet with an advisor to interpret your scores and register for a refresher.

Contact Us

Contact Us

Northeast Lakeview College

Welcome Center - Student Commons Bldg. 300
Phone: 210-486-5401, Option 4

Northwest Vista College

Cypress Campus Center (CCC) #126
Phone: 210-486-4125

Palo Alto College

Welcome Advising Center - Palomino Center Bldg. 103
Phone: 210-486-3100

St. Philip's College

CLR 109 Monday - Thursday; 8:00 - 5:00 pm
Welcome Center - 1st Floor Reception/KIOSK
Phone: 210-486-2275

Southwest Campus: Building 1 #B172 (Career and Transfer)
Phone: 210-486-7281

 San Antonio College

Moody Learning Center - Student Mega Lab 5th Floor
Phone: 210-486-0160

Moody Learning Center - Student Learning Assistance Center (SLAC) 7th Floor
Phone: 210-486-0165

 

IT Help Desk

Help Desk is the central point of contact for all technology needs. Contact us by phone, email or visit.

Contact Us

District Helpdesk Information

Phone: 210-485-0555 Option 4
Out of Town Students: 866-493-3947 (toll free)
Email: helpdesk @dos5.net

Hours of Operation

Monday - Friday 8:00 a.m. - 12:00 a.m.
Saturday 9:00 a.m. - 9:00 p.m.
Sunday 11:00 a.m. - 12:00 a.m.

Caller Checklist

When calling, please have the following information readily available

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

 

College Helpdesks

 

San Antonio College Helpdesk
210-486-0777

St. Philip's College Helpdesk
210-486-2777

Palo Alto College Helpdesk
210-486-3777

 

Northwest Vista College Helpdesk
210-486-5777

Northeast Lakeview College
210-486-5777